FAQs

HOW WILL I MOVE FROM MY CURRENT SUPPLIER TO CLOUDBOX?

Our project management team will guide you every step of the way ensuring minimal downtime and disruption

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HOW LONG WILL IT TAKE TO MOVE MY BUSINESSS TO CLOUDBOX?

Approximately two to four weeks depending on how many users you have and how much data needs to be migrated

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IS IT EASY TO ADD ADDITIONAL USERS?

One of the great benefits of CloudBox is that we grow with you. Whenever you’re ready to add new team members, you can simply talk to one of our IT Humans.

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HOW DO I MOVE MY FILES FROM MY DROPBOX OR MY COMPUTER ONCE I’VE SIGNED ON?

Kick back and relax. We’ll take care of moving all your data to CloudBox.

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HOW EASY WILL IT BE TO GET HOLD OF CLOUDBOX IF I HAVE A PROBLEM?

We offer real-time support weekdays between 8.00 am and 5.00 pm and there are plenty of ways to get in touch with us. Drop us an email at support@cloudbox.co.za or give on of our IT Humans a call, we’re here to help!

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WILL MY LAPTOP, TABLET AND PHONE ALL HAVE THE SAME DATA?

Yes, you will have access to the same data on all of them.

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WHAT IS A FULL EXCHANGE MAILBOX?

This is an Outlook mailbox hosted in the cloud. It means you can access your email anytime, anywhere and from any device.

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DOES IT WORK ON MACS AS WELL AS PC’s?

No problem – if you’re a Mac user Cloudbox email, files, and security will work just fine.

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DO WE KEEP OUR EMAIL ADDRESSES?

Yes, your email addresses will be unaffected.

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WHAT IS A BACKUP AND RESTORE?

Your business and clients’ data is crucial to your business’s success, and there are so many ways this data can get stolen, go missing or get corrupted due to theft or something as simple as load shedding.

Data backup and restore ensures that all your data is backed up into the cloud and is easy to restore to your machine, should anything unforeseen happen.

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WHAT ARE SHARED CALENDARS?

Shared calendars mean that you get access to all your employees’ and peers’ calendars. Organise meetings, block book times and organise on one easy-to-manage platform.

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WHAT IS UNLIMITED EMAIL ARCHIVING?

We have enough space to store as much email data as your business needs to store. It also provides a great way to perform company-wide searches on all mailboxes should you ever need to. This is very useful when an employee leaves and you need to search for something that happened a long time back…

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WHAT IS ENDPOINT PROTECTION?

Endpoint protection protects your devices from any security threats from the internet or other external devices, such as USB flash disks.

With Cloudbox you get the latest security suite to protect your computer that includes antivirus, malware protection, web browsing protection and control. And it’s all looked after by our team of IT humans.

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WHAT IS CLOUD STORAGE?

Cloud storage is just a fancy way of saying your data is stored off-site, not at your business premises. You can choose to keep a local copy of the data to increase speed of access and if you want to work offline.

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WE’VE TRIED TO ANSWER ANY QUESTIONS YOU MAY HAVE – BUT IF YOU HAVE ANY
ADDITIONAL QUERIES, PLEASE DON’T HESITATE TO GET IN TOUCH!